FLEXIMOTO Customer Reviews: Real Feedback from Real Wheel Orders
A testimonial is only worth something if you can see where it came from. These FLEXIMOTO customer reviews are 22 screenshots of the actual emails and chats — design approvals, CNC production updates, packing photos, delivery confirmations, and the three orders where something went wrong. Buyers in the United States, Germany, Australia and Malaysia, on Yamaha, Kawasaki, Triumph, Indian, Honda and Harley-Davidson builds.
Get a Quote Message Us on WhatsAppWhat you are looking at, and how to read it
A customer review is only useful if you can tell it was not written by the supplier. Every item below is an unedited screenshot of a real message from a FLEXIMOTO buyer, published with their permission. Customer names, company names, email addresses, phone numbers, delivery addresses, tracking numbers and order references have been removed — nothing else has been altered, re-typed or reconstructed.
The screenshots are grouped by where they sit in the order, not by how positive they are, because that is the sequence a new buyer actually worries about: will the design be right, will I hear from you during production, will the wheels arrive and fit, and what happens when something goes wrong.
Design approval and straight answers before any metal is cut
Every FLEXIMOTO order starts with a 3D drawing. Production does not begin until you have seen the design, the sizes and the finish, and said yes in writing. That is the point at which a colour change or a spoke-count change costs nothing — and the point to hear what is and is not possible, before you pay for it.
3D drawing approved, finish changed before production
"Yes, please proceed. But I do want both sets to be white."
The buyer used the drawing stage to change the finish on both sets. No machining had started, so the change cost nothing.
Sizes, weights and finish confirmed on the drawing sheet
"It's okay, no need for it! Please proceed as renders show."
The sheet sent for approval listed front 17×3.5 at 3.4 kg, rear 17×6.0 at 4.0 kg, titanium anodized, as a matching front-and-rear set.
Told what cannot be anodized — before it was ordered
When a black anodized finish came up for the brake rotors, FLEXIMOTO explained that the rotor braking surface is stainless steel (2Cr13 / 20Cr13) and cannot be anodized the way 6061-T6 aluminum wheels and hubs can. Better to hear that at the quote stage than when the parts arrive.
A plain answer on transit time and freight cost
Normally 12–15 days after departure by air, and 28–35 days after departure by sea.— FLEXIMOTO's reply to the buyer
Freight is priced from the buyer's full delivery address and postcode through shipping agents, and quoted separately from the wheels — so the buyer knows the real landed cost before committing.
You see the wheels being made, packed and shipped
The gap between paying a deposit and receiving goods is where most overseas buyers lose confidence. These are the messages sent during that gap — CNC machining video, finished-wheel photos for checking, packing photos and tracking, and, for one German buyer, a wheel runout test record handed over before the balance was requested.
CNC machining video sent mid-production
"Thank you for the update....I'm excited!"
Progress update with a CNC machining video attached and a stated completion date, sent without the customer having to chase it.
Wheel under CNC milling, shared the same day
"Looking nice"
Front 17×3.5 and rear 17×5.0 in 6061-T6 forged aluminum with an anodized finish, filmed on the machine.
Runout test record answered a technical question
"Great. Thanks for response. I am looking forward to the wheels. I send you the second part of the money today."
The buyer asked directly about concentricity and run tolerance. A completed wheel runout test record for that order was sent back, and the balance followed.
Finished wheels photographed for approval before dispatch
"Nice — ship please"
Finished wheels are inspected against the approved drawing and photographed for the buyer. Dispatch is arranged after the buyer confirms.
Final video, then balance, then shipping
"Thank you for the final video the wheels look great. To confirm, I have sent the remaining payment today."
Finished photos and video for checking, balance payment, then shipment — in that order.
Shipping method still changeable after completion
"They look great! Thank you very much. I think I prefer them to be shipped by air please."
Both sets completed and photographed. The buyer switched to air freight after seeing them; door-to-door shipping can also be arranged before dispatch.
Packing photographed before the wheels left
"Thanks mate you've been fantastic to deal with and I'm glad I went with you!"
The finished wheels were wrapped in film and foam, packed in cartons and photographed for the buyer before pickup.
Shipping label and tracking sent on dispatch
"Your a legend mate!"
One piece, 29 kg, shipped by air express to Australia, with a tracking number the buyer could follow on 17TRACK.
Delivered, fitted, and re-ordered
The only review that fully counts is the one written after the wheels are on the bike. These are the messages that came back after delivery — including one buyer who went straight on to ask about more models and colours, and one who sent back photos and video of the wheels on the finished bike.
"Fit perfectly" — and a second order in the same message
"I got the wheels today. They look great and fit perfectly. You have been a pleasure to work with. I'll be in touch soon with more orders."
The same message asked which other colours and which other sport bike models the design could be produced for.
Delivery confirmed and checked by the supplier
"I got them yesterday! They look really good....Thank you again for your professionalism and follow up."
FLEXIMOTO confirmed the delivery with the freight agent and then asked the buyer to verify receipt and condition, rather than closing the file at dispatch.
Six-spoke set, titanium anodised, OEM replacement fitment
"They look magnificent! I love the color, it's perfect!"
6061-T6 forged aluminum, front 17×3.5 and rear 17×6.0, six-spoke design matched to the reference wheels, OEM replacement specification and standard offset.
"Thanks for reliable execution."
"Yes a few days ago. Thanks for reliable execution. I will examine the wheels and create a report for you."
A trade buyer who inspects incoming goods and issues his own report — the kind of customer who checks before he praises.
Tracked from port arrival to the buyer's hands
"Got the wheels! They look great. Thank you"
Container arrival and unloading were reported to the buyer as the shipping agent updated, so delivery was never a guess.
Thanked after a delay, not in spite of it
"Thank you. You have been a pleasure working with."
This message closed an order that was held at customs for roughly half a month. The detail of that case is in the next section.
Photos and video sent back from the bike
"Loving the wheels........letting everyone know about you and your company."
The buyer sent photos and a video of the blue wheels fitted to a custom build running Brembo calipers.
The build is still going — the wheels are already on it
"I'll send you pics of the completed project.......soon!"
Custom builders often fit the wheels first and finish the rest of the bike around them. The conversation stays open after delivery.
What happens when something goes wrong?
Custom wheels are built to a specific bike, and bikes get modified before the wheels arrive. Freight gets inspected. Hand-applied custom colours do not always land exactly where the buyer pictured them. All three happened on the orders below, and the screenshots are published unedited — including the parts that are not flattering.
A fitment problem traced to the bike, not the wheel
"To be honest, this is one of the biggest challenges with custom products. Every setup needs real hands-on experience to get everything right."
The customer measured hub diameters against OEM specification and photographed the results. Working through it together, the cause turned out to be an incorrect upper clamp acquired separately for the front end. FLEXIMOTO stayed in the conversation until the cause was found and a solution agreed — no blame, no disappearing.
Half a month stuck in customs, updated the whole way
The shipment was held for customs inspection at the destination airport. FLEXIMOTO called the shipping agent, reported honestly that the hold was outside its control, committed to checking again the following week, and kept the buyer informed until release. The buyer's closing line — "You have been a pleasure working with" — was written after that delay, not before it.
A custom colour that was not quite what the buyer wanted
"I understand custom colors can be very difficult. The wheels look great, just not quite what I wanted."
Mixed and custom finishes are applied by hand, and the result can vary between finishers and batches. FLEXIMOTO said so plainly, suggested local refinishing as an option, and offered a raw-aluminium finish with quantity pricing for the next order. The buyer's answer: "I still plan to design my own wheels and have them made through you."
Documented FLEXIMOTO orders at a glance
Every row below is taken from the screenshots on this page. Specifications are exactly as they were stated to the buyer in that conversation — they are records of individual orders, not a standard catalogue offer.
| Buyer location | Motorcycle | Wheel type & specification as quoted | What the conversation shows |
|---|---|---|---|
| United States | 2022 Yamaha R7 | Custom forged, two sets, white finish | Approved 3D drawing, praised finished wheels, switched to air freight |
| United States | 2020 Kawasaki ZX-10R | Custom forged wheel set | CNC video during production; delivery received and inspected |
| United States | Sport bike (model not disclosed) | Custom forged set | Wheels fit perfectly; asked about further colours and models |
| United States | Harley-Davidson | Black custom wheels and hubs | Told before ordering that stainless steel (2Cr13 / 20Cr13) rotor braking surfaces cannot be anodized like 6061-T6 |
| Germany | Model not disclosed | Custom forged; wheel runout test record supplied | Technical questions answered; balance released; goods received |
| Australia | Triumph Speed Triple 1200 | Forged, front 17×3.5 / 3.4 kg, rear 17×6.0 / 4.0 kg, titanium anodized | Approved 3D drawing sheet and released to production |
| Australia | 2025 Triumph Speed Triple 1200 RX | 6061-T6 forged, 6-spoke, 17×3.5 / 17×6.0, titanium anodised, OEM replacement spec and standard offset | Approved finished wheels and colour; packing photos and air-express tracking received |
| Malaysia | 2024 Honda X-ADV 750 V2 | 6061-T6 forged, front 17×3.5, rear 17×5.0, anodizing | Reviewed CNC milling footage during production |
| Australia | 2019 Indian Scout Bobber | Custom forged, white finish | Approved final video, paid balance, confirmed receipt |
| Australia | Model not disclosed | Custom wheels, custom mixed finish | Colour not as expected; buyer plans next design in raw aluminium for local refinishing |
| United States | Custom build with Brembo calipers | Custom wheels, blue finish | Sent photos and video of the fitted wheels; recommending FLEXIMOTO to others |
Questions buyers ask about these reviews
Are the customer reviews on this page real?
Yes. Every item is a screenshot of an actual email, WhatsApp or WeChat message from a FLEXIMOTO buyer, published with permission. Names, company details, phone numbers, addresses, tracking numbers and order references are removed to protect customer privacy. Nothing is re-typed, re-worded or reconstructed.
Can I see my motorcycle wheels before they are shipped?
Yes. Production only starts after you approve the 3D drawing. Finished wheels are inspected against the approved drawing and photographed, and the photos or video are sent for your approval before dispatch. Tracking is provided after shipping. The full process is on quality control.
What happens if a custom wheel does not fit?
Fitment is worked through together with the buyer. In the documented case on this page, the customer measured hub diameters against OEM specification and FLEXIMOTO stayed in the conversation until the cause was identified and a solution agreed. FLEXIMOTO custom wheels carry a 3-year structural warranty and a 1-year finish warranty; accidents, improper installation, misuse and modification are excluded.
Will a custom colour look exactly like my reference?
Not always. Mixed and custom finishes are applied by hand and can vary between batches. Send reference photos with your request, and check the finished-wheel photos sent before dispatch. If an exact colour match matters to you, wheels can be ordered in raw aluminium for refinishing locally.
How long does shipping take?
In the documented conversation on this page, transit was quoted as normally 12–15 days after departure by air and 28–35 days after departure by sea. Freight is quoted separately from the wheels, based on your full delivery address and postcode. Export clearance in China and import clearance in the destination country are handled, and tracking is provided after dispatch. See packaging & shipping.
What happens if my shipment is delayed at customs?
Shipping status is checked with the forwarder and customs progress is monitored after dispatch. In the documented case on this page, a shipment was held for customs inspection and the buyer received continued updates until the goods were released and delivered.
How long does a custom motorcycle wheel quote take?
FLEXIMOTO returns a custom quote within 48 working hours once your details are complete. Sending the bike brand, model and year, wheel type, front and rear sizes, finish, quantity and destination country gets you the fastest and most accurate answer. See the motorcycle wheel size guide if you are unsure how to measure.
Do you supply single sets or only bulk orders?
Both. FLEXIMOTO supplies B2B buyers — motorcycle brands, dealers and distributors, and custom or tuning shops — and accepts a single set as well as bulk orders. For private-label and volume programmes, see OEM & ODM service.
Which of these buyers are you?
Tell us which one you are in your first message and the quote comes back faster and closer to what you actually need.
Motorcycle brand
Private-label programmes and volume supply — start at OEM & ODM service.
Dealer or distributor
Stocking sets across popular models — browse wheels by bike brand.
Custom or tuning shop
One-off builds to a customer's spec — see forged motorcycle wheels.
Still comparing suppliers
Read the reasoning behind the process on Why FLEXIMOTO.
Start your own order the same way these did
Send your bike brand, model and year, wheel type, front and rear sizes, finish, quantity and destination country. You get a custom quote within 48 working hours, a 3D drawing to approve before production, and updates until the wheels are in your hands.
Get a Quote WhatsApp Jackie WeiTel: +86 23 6521 0107 · WhatsApp: +86 191 4606 0559
Email: jackie.wei@fleximotoracing.com